Privacy Policy

Data We Collect

We collect information you provide directly to us when you create an account, enrol in courses, complete assignments, or contact us for support. This includes:

• Name, email address, and contact information
• Organisation name and role within the organisation
• Course progress, assignment submissions, and exam results
• Payment information for subscription billing
• Communications you send to us

We also automatically collect certain information when you use our platform, including IP address, browser type, device information, and usage patterns through cookies and similar technologies.

How We Use It

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalise and improve your experience on our platform

Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential cookies: Required for the platform to function properly
• Analytics cookies: Help us understand how visitors interact with our platform
• Preference cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our platform may not function properly without cookies.

Third Parties

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors
• Email service providers
• Analytics providers
• Customer support tools

These third parties are obligated to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

We may also disclose your information if required by law or in response to valid requests by public authorities.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your personal data
• Restriction: Request restriction of processing of your personal data

To exercise any of these rights, please contact us at privacy@flexylen.com. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and strict access controls for our employees.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us: